Door opening service

Securitas: +35820 491 2962*

*Exceptions: Itämerenkatu 12, Santakuja 3 and Selkämerenkatu 6. Instructions.

Our door opening service guarantees that you have access to your apartment even if temporarily you are not in possession of your apartments key. If you have completely lost your key, you have a responsibility to inform Caverion about it without delay. If you have lost your key, follow these instructions.

In most of our properties the door opening service is managed by Securitas. However, there are some exceptions. See the exceptions and instructions for them on the bottom of this page.

Call Securitas at +35820 491 2962.

Calls are charged at standard local or mobile rates (according to your operator).

The service costs 44 euros per door opening. Door openings, billing, and any collection measures will be handled entirely by Securitas.

Billing begins immediately when Securitas has been called. If you no longer need the door opening, call and cancel the door opening request immediately, as uncancelled requests will also be charged.

When the door is opened, they will give you a service agreement. After that, they will send you an invoice by post. Pay the invoice by bank transfer using the payment details provided on the invoice. The invoice will also include the due date by which the payment must be made.

If you have any questions about the invoice, please contact Securitas directly (ovenavaukset@securitas.fi).

You must have a tenancy agreement with Hoas to request the door opening service. You need to prove your identity by showing an official photo ID to the guard.

Hoas provides details of secondary tenants to Securitas. Remember to provide us with the secondary leasing agreement on time so the secondary tenant can request the door opening if needed.

Contact your propertys door opening service provider directly:

Also, check the building’s door or information board for contact information in case there has been changes. The prices are determined according to the price list of the service provider.