Fault report
If you notice something that needs fixing in your apartment or on the property, fill a fault report in MyHoas.
In urgent cases (e.g., broken window, water damage), also call customer service to get help quickly.
When you notice a fault
Check if the responsibility for fixing the issue is on the tenant, the service provider, or Hoas.
- If the fault is with the internet or cable TV, contact the service provider.
- If there is a power or hot water outage, check for regional disruptions and contact the service provider if necessary.
- Check the tenant responsibility chart to see if the tenant is responsible for fixing the issue.
If the fault is not your responsibility or that of the service provider, submit a fault report in MyHoas. See instructions for registering in MyHoas and submitting a fault report.
Janitor
You can contact the janitor when you need advice or assistance in resolving a problem with your apartment. The janitor provides quick answers to common maintenance questions and, if necessary, will guide you on how to submit a fault report.
You can find the janitor’s phone number on the property’s notice board or near the entrance. Contact details are also available in MyHoas.
Urgent fault report
Submit an urgent fault report when the issue poses a danger, a risk of further damage, or prevents basic housing functions. The on-call service does not handle tasks that do not require immediate action.
- Submit a fault report in MyHoas
- After submitting the fault report, call our customer service to get assistance quickly
- If our customer service is closed, call Securitas 24 h service number at 020 491 2720
- Selkämerenkatu 6, Santakuja 3, and Itämerenkatu 12: Check your service number on the property’s notice board
Good to know
- Always submit a fault report through MyHoas. You cannot submit a fault report by phone or email.
- If you submit a fault report about an issue that is the tenant’s responsibility, the cost of the visit will be charged to you according to out tenant charge sheet.
- You are responsible for the functioning of your own appliances. If a repair is ordered based on your fault report but the issue turns out to be with your appliance, you will be charged for the unnecessary visit. We do not maintain tenants’ personal appliances.
- If you wish to cancel a fault report you have already submitted, contact customer service as soon as possible.
- We can’t guarantee an exact schedule for the work. All tasks will be handled as quickly as possible in order of urgency.