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Frontpage Contact
 
Frontpage Contact

Contact

Call, chat, send us an email or visit our service center at Pohjoinen Rautatiekatu.

Online services for tenants

Need to book a laundry slot? Have something to be fixed in your apartment? When living at Hoas apartment, you can handle most housing-related matters through our online services.

Address

Foundation for Student Housing in the Helsinki Region sr (Hoas)

Pohjoinen Rautatiekatu 29
P.O. Box 799
00101 Helsinki
Finland

Service hours

Phone service is open from 10am to 4pm

The phone service for housing services, payment services and maintenance services is open Mon–Fri 10am–4pm +358 9 549 900 (mobile phone charge/local network charge).

Service center in Pohjoinen Rautatiekatu is open from 12 to 4pm

Service center is open Mon–Fri 12pm–4pm.
In addition 10am–4pm on first and last working day of each month.

We recommend you to wear a mask when you visit Hoas service center. If you have respiratory tract symptoms or suspect you might have contracted the coronavirus, please contact us via another channel or authorise another person to act on your behalf.

Chat

A service representative can be reached through chat Mon–Fri 10am–4pm. It is possible to talk about personal matters in chat after customer authentication with online banking codes. Helmi Chatbot is available at all times.

Exchange student services

Questions concerning furnished apartments, please contact:
exchangestudents@hoas.fi
Tel. +358 9 5499 0381 (Mon–Fri 10am–4pm)

Exceptions on opening hours

Independence day 6.12.2021 closed
Friday 10.12.2021 phone service is open 10am-3pm and service center is open 12pm-3pm
Thursday 23.12.2021 closed
Christmas Eve 24.12.2021 closed
Epiphany 6.1.2022 closed

Email addresses

Applications, tenancy agreements and parking spaces:
housingservices@hoas.fi

Exchange students:
exchangestudents@hoas.fi

Rents and deposits:
payments@hoas.fi

Condition of your apartment and the property or apartment:
maintenance@hoas.fi

Rents and deposits:
payments@hoas.fi

Personnel

We are here to help you with all housing related matters: Anita, Anna, Anni, Daisy, Gädlin, Hanna, Heini, Iina, Iiris, Jaana, Jenni, Jonna, Jon, Liia, Lilli, Maija, Mallu, Madi, Meeri, Meri, Milja, Mira, Niina, Noora, Sara, Sanna H, Sanna K., Suli, Taina N., Taina T., Taina M., Tanja, Tero, Tytti and a group of part-time customer service professionals.

Administration and finance

Matti Tarhio, CEO, tel. 09 5499 0205
Hannu Mäenpää, CFO, tel. 09 5499 0220
Kim Lindholm, Real estate and facility director, tel. 09 5499 0285
Pia Jaakola, Customer relations director, tel. 09 5499 0272
Riitta Sorjonen, Head of HR, tel. 09 5499 0219
Saara Saksanen, Communications manager, tel. 09 5499 0268

Others

Agullana Sanna, Digital producer
Hakonen Laura, Head accountant
Hayter Sanna, Property manager
Janhonen Armi, Accountant
Jokiruoho Hanna, Accountant
Kankala Eero, ICT manager
Keränen Anneli, Project manager
Keränen Ville, Construction manager
Kivipuro Satu, Property manager
Koskela Jussi, Property Manager, Technical
Kullberg Susanna, Service manager
Laakkonen Johanna, Real estate service manager
Lassus Anna, Service manager
Leuhtonen Hanna, Cashier
Luostarinen Matti, Property Manager, Technical
Mikkola Marko, System specialist
Nylén Emilia, Service manager, maintenance services
Oksanen Mika, Construction manager
Peltonen Johanna, HR coordinator
Pennanen Jennamaria, Executive assistant
Penttilä Rami, Controller
Pitkänen Katja, Accountant
Pollari Arja, Construction contracting and legal affairs agent
Prittinen Linda, Service coordinator
Pääkkönen Laura, Construction manager
Pönni Johanna, Construction officer
Rapo Jaana, Real estate service manager
Räsänen Ville, Financial expert
Saukkonen Merja, Chief accountant
Seppänen Sanna, Development manager
Tainio Katri, Product coordinator
Teiste Jatta, Accountant
Toropainen Helena, Team leader, payment services
Uski Liisi, Executive assistant
Vartiala Mika, Application specialist
Väisänen Teemu, Project manager
Wallenius Eve, Tenant communications manager during construction

Contacts for media

Matti Tarhio, CEO, tel. 09 5499 0205

Saara Saksanen, Communications manager, tel. 09 5499 0268

Emails: firstname.lastname[at]hoas.fi

If you cannot reach the person you are looking for, please contact our switchboard tel 09 549 901, open Mon to Friday from 9 am to 4 pm.

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