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Etusivu Contact
 
Etusivu Contact

Contact

Call, chat, send us an email or visit our service center at Pohjoinen Rautatiekatu.

Online services for tenants

Need to book a laundry slot? Have something to be fixed in your apartment? When living at Hoas apartment, you can handle most housing-related matters through our online services.

Address

Foundation for Student Housing in the Helsinki Region sr (Hoas)

Pohjoinen Rautatiekatu 29
P.O. Box 799
00101 Helsinki
Finland

Service hours

Mon-Fri 12 noon–4 pm
On the first and last weekday of the month, we are open 10 am–4 pm.

From 1st of December 2022

Mon, Wed and Fri: 12 noon–4 pm

On the first and last weekday of the month, we are open 10 am–4 pm.


Phone service is open from 10 am to 4 pm

The phone service for housing services, payment services and maintenance services is open Mon–Fri 10 am–4 pm +358 9 549 900 (mobile phone charge/local network charge).

Exceptions:

Thu 24.11. phone service is open 12 noon – 4 pm due staff training

Chat

A service representative can be reached through chat Mon–Fri 10 am–4 pm. It is possible to talk about personal matters in chat after customer authentication with online banking codes. Helmi Chatbot is available at all times.

Exceptions:

Thu 24.11. a representative can be reached through chat 12 noon – 4 pm due staff training

Facebook Messenger

Leave us a message via Facebook Messenger. We reply to messages 10-16 on weekdays.

Exchange student services

Questions concerning furnished apartments, please contact:
exchangestudents@hoas.fi
Tel. +358 9 5499 0381 (Mon–Fri 10 am–4 pm)

Email addresses

Applications, tenancy agreements and parking spaces:
housingservices@hoas.fi

Exchange students:
exchangestudents@hoas.fi

Rents and deposits:
payments@hoas.fi

Condition of your apartment and the property or apartment:
maintenance@hoas.fi

Rents and deposits:
payments@hoas.fi

Personnel

We are here to help you with all housing related matters: Anita, Anssi, Anna B., Anna K, Gädlin, Heini, Henna, Iina, Iiris, Iuliia, Jaana M., Jaana S., Jenny, Jonna, Julia E., Julia H., Liida-​Sofia, Madi, Mallu, Milja, Mira, Nea, Noora, Pinja, Sara, Sanna H., Suli, Suvi, Taina N., Taina T., Taina M., Teija, Tero, Tytti ja Valerija and a group of part-time customer service professionals.

Administration and finance

Matti Tarhio, CEO, tel. 09 5499 0205
Hannu Mäenpää, CFO, tel. 09 5499 0220
Kim Lindholm, Real estate and facility director, tel. 09 5499 0285
Pia Jaakola, Customer relations director, tel. 09 5499 0272
Riitta Sorjonen, Head of HR, tel. 09 5499 0219
Saara Saksanen, Communications manager, tel. 09 5499 0268

Others

Agullana Sanna, Development manager, digital services
Forsman Jon, Service manager
Hakonen Laura, Head accountant
Hayter Sanna, Sustainability coordinator
Janhonen Armi, Accountant
Jokiruoho Hanna, Accountant
Kalm Andrus, House expert
Kangas Daisy, Service manager
Kankala Eero, ICT manager
Keränen Anneli, Project manager
Keränen Ville, Construction manager
Kivipuro Satu, House expert
Kontturi Tanja, Purchasing manager
Koskela Jussi, Property manager, Technical
Kullberg Susanna, Customer service manager
Lassus Anna, Service manager
Leuhtonen Hanna, Cashier
Luostarinen Matti, Property manager, Technical
Mikkola Marko, System specialist
Nylén Emilia, Customer relations manager
Oksanen Mika, Construction manager
Peltonen Johanna, HR coordinator
Pennanen Jennamaria, Executive assistant
Penttilä Rami, Controller
Pitkänen Katja, Accountant
Pollari Arja, Construction contracting and legal affairs agent
Prittinen Linda, Leasing manager
Pääkkönen Laura, Construction manager
Pönni Johanna, Construction officer
Rapo Jaana, Security manager
Räsänen Ville, Financial expert
Saukkonen Merja, Chief accountant
Seppänen Sanna, Development manager
Tainio Katri, Product coordinator
Teiste Jatta, Accountant
Toropainen Helena, Payment services manager
Täht Annika, House expert
Uski Liisi, Executive assistant
Vartiala Mika, Application specialist
Väisänen Teemu, Technical specialist
Wallenius Eve, Tenant communications manager during construction

Contacts for media

Matti Tarhio, CEO, tel. 09 5499 0205

Saara Saksanen, Communications manager, tel. 09 5499 0268

Emails: firstname.lastname[at]hoas.fi

If you cannot reach the person you are looking for, please contact our switchboard tel 09 549 901, open Mon to Friday from 9 am to 4 pm.

Apply for housing