Registration to Hoas online services
Hoas has online services for tenants (MyHoas) and for exchange students applying for an apartment (applicant service). Before you use either of these services, you need to register as a user. Alternatively, if you have Finnish online bank credentials, you can log in to our online services with those.
Register as a user
By registering to Hoas online services, you can log in with the combination of your email and password.
To register as a user, use the same email address you have previously given to Hoas. This is the same email address you filled in the apartment application form.
When you register, we need to verify your identity since the service processes personal data. More information about the data we process can be found in our privacy policy.
Create username
- Go to the login page for MyHoas or exchange students
- Choose Create username
- Fill in your e-mail address
- Click the link you receive to your e-mail to continue to authenticate yourself
- Authentication methods are Finnish bank credentials or by text message
- Create a password you’ll use to log in along with your username (e-mail address)
Didn’t receive the text message?
If the requested text message with a code doesn’t arrive, we can create the identification for you.
- Send a copy of your identification document or passport in an encrypted email to customerservice@hoas.fi.
- We will contact you when identification is completed and you can continue creating your credentials.
- Go to the login page for tenants or exchange students
- Choose Create username
- Fill in your e-mail address
- Click the link you receive to your e-mail to continue to authenticate yourself
- Choose at the office as your identification method.
- Create a password you’ll use to log in along with your username (e-mail address)
Can I use online services without registration?
If you have Finnish bank credentials or mobile ID, you can authenticate yourself each time using identification service when you log in.
Changing your password
Request a link to change your password on the login page. The link will be sent to your email from noreply@tampuuri.fi. The link is valid for 24 hours.
Password requirements
The password must contain a minimum of 10 characters of which
- at least one must be an uppercase letter,
- at least one must be a lowercase letter,
- at least one must be a number, AND
- at least one must be a symbol.
Changing your username
Your username to our online services is your email address. If your email address changes, update your new email in your personal information in MyHoas. Updating your email doesn’t change your username and you can keep logging in using your previous e-mail address.
If you want to also change your username, you need to register as a user with your new e-mail address. Remember to update your new e-mail address to your information beforehand.
Applicant service for exchange students
Exchange students must accept a housing offer and pay the deposit in the applicant service.
Register to Hoas online services as soon as you have applied for an apartment – this makes accepting the housing offer much quicker and easier when we send you an offer. Register as a user following the instructions above.
Use the online applicant service to:
- Accept the exchange student housing offer
- Pay the furnished apartment deposit
When your tenancy agreement begins, you can log in to MyHoas tenant service with the same credentials you have for applicant service.
Need help? Bot knows the answer to the most common questions!
Problems with registration?
- Check your login username. Are you trying to register with the same email address that is on Hoas systems? We have the email address you have provided for us on the housing application.
- If registration is not working, you can always contact our customer service.