Disturbance complaint
In serious and recurring disturbance cases, you can submit a written disturbance complaint. Once you have submitted a disturbance complaint, the issue can be addressed in accordance with legislation (Act on Residential Leases).
Submit a disturbance complaint in MyHoas using the Report disturbance to residential peace form.
In situations threatening life or property, always call the emergency services (112).
What constitutes a disturbance to residential peace?
Examples of noises that disturb residential peace include:
- Unreasonably loud noise, such as loud parties
- Ongoing arguments and shouting
- Playing loud music during quiet hours
- Repeated, prolonged dog barking lasting several hours
Please note that living in an apartment inevitably includes normal everyday sounds, such as children playing during the day, using the shower and toilet, moving around in the apartment, and using the kitchen. Do not submit a disturbance complaint about sounds that are part of normal life.
Submitting a disturbance complaint
The disturbance complaint form asks for detailed information about the disturbance. Fill in all fields of the complaint form carefully. We need this information to take further action:
- From which apartment is the disturbance coming or who is causing the disturbance?
- Did you notify the neighbor about the situation?
- Describe exactly what happened: date(s), time, duration, and as detailed a description as possible (e.g., Wed 20 May, 11 pm–2.45 am, loud music and partying)
- Did the police visit or were they called?
If multiple neighbors are affected by the disturbance, each tenant should submit their own complaint.
Verbal or anonymous complaints are not processed, as those submitting a disturbance complaint must be prepared to testify in court if necessary.
What happens after the complaint?
- We will process your complaint as soon as possible and contact you.
- We will assess further actions based on the measures available to the landlord under the Residential Lease Act.
- No action will be taken if the disturbance is minor or short-lived.
- We handle all complaints confidentially – we never disclose the name of the complainant unless otherwise agreed.
What are the consequences for the person causing the disturbance?
We are not allowed to inform even the complainant about the actions taken regarding the tenant in question. As the landlord, we are always bound by confidentiality, and each tenant is protected by privacy laws.
Typically, we assess whether the disturbance is recurring or serious, and this determines the course of action:
- If it is the first and not a serious disturbance: a housing advisor will contact the person causing the disturbance to remind them of the building rules and the terms of the tenancy agreement.
- If the disturbances continue: Hoas issues a written warning.
- If the disturbance is serious or has affected multiple tenants: Hoas issues a written warning immediately.
- If the disturbances continue despite warnings: Hoas issues a second warning or terminates the tenancy agreement. A serious threat to someone’s life or health, or a blatant violation of the tenancy agreement terms, can also lead to immediate termination of tenancy.
Other situations
The Report disturbance to residential peace form is only used in situations where the housing advisor service has determined it necessary. For other issues, use the appropriate channels.
Below are the most common topics we receive disturbance complaints about, and where to direct them:
- Apartment issues (e.g., clogged drain, detached door) → Submit a fault report in MyHoas
- Trash in common property areas (yard, stairways) → Submit a fault report in MyHoas
- Misuse of the laundry room (e.g., someone uses the machine during your reserved time, laundry removed) → Contact customer service
- Incorrectly parked vehicle → See instructions on Parking page
What happens when a disturbance complaint is submitted
