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Frontpage News How to get keys to your new Hoas home?

How to get keys to your new Hoas home?

In order to prevent coronavirus from spreading, Hoas service center in Pohjoinen Rautatiekatu 29 is closed. Nevertheless it is possible to pick up keys to your new Hoas home from Hoas service center during special key pick-up times. 

Edit: Starting from 23.5.2022 Hoas service center is open Mon-Fri 12 noon – 4 pm and every first and last weekday of the month, 10 am–4 pm. Check the service hours https://hoas.fi/en/contact/.

Be prepared for some queueing. Make sure you have something to do while waiting and possibly bring some snacks, good mood and depending on the weather mittens, sunglasses or an umbrella with you.

You can pick-up keys to your new Hoas home:

On Thursday 28.4. from 12 noon to 4pm and on Friday 29.4. from 10am to 4pm: check beforehand that your keys are already available.

On Monday 2.5. from 10am to 4pm and on Tuesday 3.5. from 12 noon to 4pm.

When you come to Hoas office, please wear a mask. If you have respiratory tract symptoms or suspect you might have contracted the coronavirus, please authorise another person to pick up the keys on your behalf. You will find a template for the authorisation letter here.

If you are not able to come by during the opening hours and you cannot authorise another person to pick up your keys on your behalf, you can make an appointment (+358 9 549 900). Bookable times are from Mondays to Fridays during 12 am to 3.30 pm.

To make your appointment or if you have questions concerning other housing matters, please call us or send an email.

The phone service (+358 9 549 900, mobile phone charge/local network charge) is open:

Mon-Fri 10am–4pm

If you lose your key or forget to take it with you when leaving the apartment, please use the Securitas door opening service. In addition, in case of a lost key, contact us by phone to get instructions on how to pick up a new key.


Email addresses:

  • housingservices@hoas.fi: applications, tenancy agreements and parking spaces
  • payments@hoas.fi, rents and deposits
  • maintenance@hoas.fi, condition of your apartment and the property or apartment inspections (fault report via the fault report form)

If you cannot pick up your key by yourself, you can authorise someone over 18 to pick up your key for you. Please fill in the authorisation form carefully.

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