Tenant responsibility chart and tenant charge sheet

As a tenant you are responsible for maintaining the apartment and any possible damages in the apartment.

Some of the maintenance work in the apartment is the tenants’ responsibility. The tenants responsibility chart will help you determine if the work should be done by you or Hoas. For example, changing light bulbs (including the lights in household appliances) and changing a blown fuse are typical tenant responsibilities.

In case the maintenance is Hoas’ responsibility, submit a fault report in MyHoas.

You are responsible for your own appliances. If we ordered a repair work based on your fault report but turns out the problem has been in your own appliance, we charge for the unnecessary maintenance visit from you. Hoas doesn’t repair or maintain tenants’ own appliances.

If you damage the apartment on purpose, or through neglect or carelessness, you are liable to compensate Hoas for any damage caused. Also, you are responsible for anyone that has entered the apartment with your permission. If you neglect your responsibility to report a fault and it causes damages in the apartment, you can be held liable for the cost of repairing the damage. Hoas has a tenant charge sheet, which lists the cost of the most common repairs. In certain cases the tenant may be charged according to actual cost.

Tenants are not responsible for normal wear and tear, provided that the apartment has been used as a residential home, as specified in the tenancy agreement. Normal wear and tear includes marks left in the apartment over time while you have been living there, such as a darker patch on the wall where the bed has been. For example, a cracked sink or a hole in the door is not considered normal wear and tear.

Damage caused by pets, such as scratch marks on door frames, walls, or floors are not considered normal wear and tear, even if these have appeared over a long period of time.

Smoking is strictly forbidden:

If the staining caused by smoking is severe enough that the stains and odors in apartment needs to be sealed and blocked, the cost will be charged from the tenant according to actual invoiced cost. Painting and cleaning the walls and ceilings as well as sealing and blocking the odors can cost thousands of euros.

Read more about alteration works and tenants’ responsibilities on our Alteration works in the apartment -page.