Picking up keys
If your tenancy agreement begins on a weekday, you can pick up your key and move in on the same day your tenancy begins. The keys can be collected from the key machine starting at 12 noon.
If your tenancy agreement begins on weekend or public holiday, you can pick up your key and move in on the next weekday following the beginning of your tenancy. The keys can be collected from the key machine starting at 12 noon.
Get keys from the key machine
Keys to your new home can be picked up from a nearby Caverion key machine. If the closest machine is full, the next nearest available machine will be used. The machines are mainly located in K Group grocery stores, and are available during the stores’ opening hours.
You’ll receive a message from Caverion at least three days before your tenancy agreement begins. Sender is noreply.palvelu@easykey.fi. The message states the precise location of the key machine, PIN code needed to open the locker, the number of keys to be picked up, and the time frame within which the keys must be picked up (usually few days).
If you are unable to collect the keys within the specified time frame, contact Caverion in advance.
Check the keys
After picking up the keys, please check that the number of keys matches the number stated in the Caverion’s message and that all the keys work properly.
Contact Caverion immediately if you received a different number of keys than indicated in the message – if there are fewer keys than there should be, it’s possible that the keys to your new apartment are still with the previous tenant or another external person.
If you do not report the missing keys, you may later be held responsible for the costs of rekeying the locks. Also report to Caverion any keys that are not working.
If keys are not in the machine
The keys will not be in the machine if the previous tenant has not returned them on time. In that case, you need to collect the keys from Caverion’s office at Vitikka 4 A, Espoo.
How many keys?
The apartment includes the following free of charge:
- one key for each party to the tenancy agreement
- one key for each school-age child
The number of keys stated in the key collection message does not always correspond to the number of keys you will receive. The number stated in the collection message refers to the number of keys that the previous tenant is expected to return.
What if the previous tenant has purchased an additional key?
If the previous tenant has purchased a paid additional key and returns it when moving out, the key will be transferred to the new tenant.
If the previous tenant does not return the additional key, the key will be blocked or the lock will be rekeyed. In this case, the new tenant will not receive the additional key purchased by the previous tenant, but only the keys that are included with the apartment free of charge. If you would like an additional key, you can order one at your own expense.
Remember also
Never accept keys directly from the previous tenant. Always collect the keys from the key machine or according to the instructions provided by Hoas.
Key to new property
If you are moving into a building that has just been finished, you’ll get separate instructions on when you can move in and pick up your key by email about two weeks before your tenancy agreement begins.
If you move from one Hoas apartment to another
Return the keys of your previous home according to the instructions the day after your tenancy has ended by 9 AM. You can collect the keys to your new home from the key machine near the new apartment starting at 12 noon.