Janitor

Janitors look after your property. They take care of tasks such as keeping common areas clean and well-equipped, maintaining yard plantings, and emptying outdoor trash bins. Janitors also handle seasonal work, like sanding walkways and clearing snow during the winter.

Janitors also help tenants with issues related to their housing. You can call the janitor when you need advice or assistance in resolving a problem with your apartment. The janitor provides quick answers to common maintenance questions and, if necessary, will guide you on how to submit a fault report.

When you submit a fault report through MyHoas, the janitor is often the first to arrive to assess the situation. In many cases, the janitor can resolve the issue on their own. For more complex issues or those requiring specialized tools, the fault report is forwarded to a partner specializing in fixing that specific type of problem.

You can find the janitor’s phone number on the property’s notice board or near the entrance. Contact details are also available in MyHoas. You can call or send messages to the janitor via text message or WhatsApp. Be sure to include your name and the property where you live in your message.

Janitors respond to calls and messages during working hours. Typically, janitors work on weekdays between 8:00 a.m. and 3:00 p.m.

Janitors are representatives of maintenance companies that partner with Hoas. These maintenance companies include Coor, ISS, Kiinteistö Varustamo, and Lassila & Tikanoja.

You can recognize the janitor by the work clothes displaying their company’s logo. Each janitor is responsible for an average of six properties and moves between them daily.

A simple rule of thumb is that if you need advice, call the janitor. If something is broken in the apartment, submit a fault report.

For example:

My rented parking space is covered in snow. Will the janitor clear it for me?

You are responsible for clearing snow from your rented parking space. The janitor and their maintenance company take care of plowing main pathways and entrances.

I need to borrow some tools. Can I borrow them from the janitor for a while?

Unfortunately, janitors cannot lend out their tools, but you may inquire with your property’s tenant committee about any available tools for borrowing.

The sink in my bathroom is clogged. What should I do?

First, try to clear the blockage on your own (see instructions). If the drain remains clogged despite your efforts, contact the janitor for your property or submit a fault report in MyHoas.

I forgot my key. What should I do?

Janitors are unable to unlock doors for tenants. Instead, please contact the door opening service.