Move-in report

Check the condition of the apartment and submit the move-in report in MyHoas as soon as you are in your new apartment.

Please note! Using the browser’s translation feature may interfere with the functionality of the report, preventing it from being reopened or continued. To avoid issues, we recommend filling out the report using the English version provided. In MyHoas, you can access the translation via the language menu in the bottom right corner of the page.

A move-in report documents the condition of the apartment at the time of moving in. It ensures that you are not held responsible for any damage or deficiencies that existed before you started living in the apartment.

Example

You complete the move-in inspection in MyHoas right after moving in. You notice a small scratch on the hallway wall and wear on the kitchen stove, which you record in the inspection. You also take photos and attach them.

Two years later, you move out. During the final inspection, the scratch on the wall and wear on the stove are noted, but since they were documented at move-in, you are not held responsible.

Thanks to this:

Note that the move-in inspection is not separately processed by Hoas – its sole purpose is to protect you from being held liable for any damage possibly caused by the previous tenant.

Report any unclean apartment or faults requiring repair separately.

You cannot complete the move-in report if your tenancy agreement started more than 10 days ago. The move-in report in MyHoas automatically closes after 10 days.

An exception is if you collect the keys more than 10 days after the tenancy agreement starts. Even if the move-in report in MyHoas is already closed, you can still submit the inspection by sending us a message via MyHoas. Write Move-in report as the topic of the message, and state whether the apartment has any deficiencies or if everything is in good condition. See the list below for what to check.

During the move-in inspection, you go through the entire apartment to check for wear or damage to surfaces, fixtures, built-in furniture, or appliances. MyHoas will guide you through the inspection. These items are checked:

At the end of the inspection, you can also write additional notes or observations if you wish. If you find anything that requires repairs, submit a separate fault report in MyHoas.

If you notice any faults in the apartment that need repairing, submit a fault report in MyHoas.

Notify us immediately if the final cleaning has not been done and the apartment is in an untidy condition. Report this to us within three days of collecting the keys.

Submit a fault report in MyHoas and call our customer service so we can act quickly.

Minor cleaning issues you can also take care of yourself – you do not have to report these to us.