Move-in report
Check the condition of the apartment and complete the move-in report in MyHoas as soon as you are in your new apartment.
The form will be available for completion on the start date of the tenancy agreement and will remain open for 10 days. By completing the form, you will not be held responsible for any damages that may have been caused to the apartment by previous tenants. Report all defects in the apartment on the form, even if they do not affect living comfort.
If you collect the keys more than 10 days after the tenancy agreement start date, the move-in report form will no longer be available. In that case, send us a message in MyHoas instead. Set the subject of the message to “Move-in inspection” and let us know in the message whether there were any deficiencies in the condition of the apartment or if everything was in order.
Faults requiring repair
If you notice any faults in the apartment that require repair, submit a separate fault report in MyHoas.
Check the cleaning level
Inform us immediately, if it seems that the final cleaning has not been done and the apartment is dirty. Shortcomings in cleaning level must be reported to us within three days of receiving the keys. We ask you to fill in the fault report in MyHoas and to call us, too. See contact details and opening hours