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How the Hoas chat works

How can Hoas chat help?

You can ask it anything about applying for Hoas housing or living in a Hoas property. It can provide information about Hoas housing types, the right to occupancy, and guide you on tasks like defrosting your refrigerator or completing your final cleaning. However, the chatbot has limited knowledge about specific properties and neighborhoods. It can still direct you to the correct information on the Hoas website. Be sure to carefully review the instructions on the website and follow them accordingly.

How does Hoas chat work?

You can open the chat by clicking the chat icon at the bottom right corner of the website or selecting “Ask in chat” from the website navigation menu. The chatbot analyzes your question and searches for answers from the Hoas website, its knowledge base, or predefined question-and-answer pairs. The chatbot utilizes OpenAI’s advanced language model to generate responses. The chat service is provided to Hoas by Giosg.

Are my details saved?

Your chat history is not saved in your customer records, nor does the chatbot collect or store your personal data. You can review the responses you receive for as long as you keep the chat window open. After closing the window, you can start a new conversation by clicking the chat icon again.

Hoas uses anonymized chat history to improve the service. All data generated in the service is stored within the European Union.

Can I also talk to a person for assistance?

Yes. If your question concerns your offer or tenancy agreement, the chatbot can direct you to a customer service representative.

How do you ensure the accuracy of the responses?

The chatbot is programmed to retrieve information exclusively from the Hoas website and specifically tailored instructions. However, responses generated using machine learning may sometimes be incorrect or biased. Always prioritize the instructions available on the website. If you are unsure, contact Hoas customer service.

For more information about the OpenAI model, visit OpenAI’s policies at https://openai.com/policies.

Who can I contact if I encounter problems?

If you experience any issues, please contact our customer service team. See contact details and opening hours


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