How the Hoas chat works

An AI assistant supports you with questions related to applying and living in our housing via the website chat and WhatsApp. A customer service representative is available on both services on weekdays.

In Hoas’s chat, you are assisted by an AI assistant, from whom you can ask anything about applying for a Hoas apartment, living with Hoas, or Hoas apartments in general. It can tell you about Hoas’ apartment types and eligibility criteria, and guide you through tasks such as defrosting your fridge or doing your final cleaning. You can also ask it about the features of buildings and individual apartments. For example, it knows about apartment appliances, washing machine connections, and costs. In addition, the assistant guides you to the relevant information on the Hoas website. Please carefully read the information and instructions provided on the website and follow them accordingly.

You can open the chat by clicking the chat icon at the bottom right corner of the website or selecting “Ask in chat” from the website navigation menu. The chatbot analyzes your question and searches for answers from the Hoas website, its knowledge base, or predefined question-and-answer pairs. The chatbot utilizes OpenAI’s advanced language model to generate responses. The chat service is provided to Hoas by Giosg.

Only if the conversation is transferred to a customer service representative. Your chat history with AI assistant is not saved in your customer records, nor does the chatbot collect or store your personal data. You can review the responses you receive for as long as you keep the chat window open. After closing the window, you can start a new conversation by clicking the chat icon again.

Hoas uses anonymized chat history to improve the service. All data generated in the service is stored within the European Union.

Yes. If your question concerns your offer or tenancy agreement, the chatbot can direct you to a customer service representative. In addition, you can always request to be transferred to a customer service representative. In the chat, a representative is available during Hoas’s service hours, while on WhatsApp you can leave your question at any time. See the service hours for the chat and WhatsApp.

The chatbot is programmed to retrieve information exclusively from the Hoas website and specifically tailored instructions. However, responses generated using machine learning may sometimes be incorrect or biased. Always prioritize the instructions available on the website. If you are unsure, contact Hoas customer service.

For more information about the OpenAI model, visit OpenAI’s policies at https://openai.com/policies.

If you experience any issues, please contact our customer service team. See contact details and opening hours