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Frontpage Applicants Housing offer

Housing offer

When making housing offers, we take into account the urgency of the need for an apartment, the applicant’s assets and financial situation, as well as the time they have waited.

When will I receive an offer?

Hoas has no queue number system for housing applications. At the beginning of terms, the first priority are always first year students moving in from outside the capital area. This is why the person who has waited the longest may not always be the first to receive an offer.

We cannot give estimates on the time you may have to wait or when we may be able to send you an offer. The apartments that are rented out have a notice period of one month, so the availability of apartments is known to Hoas only approximately one month in advance. Due to this, we cannot know in advance when or how many apartments will become available, or what their location may be.

Notices of termination, apartment offers and cancellations of offers are processed on a daily basis, so the availability situation also changes from day to day. We aim to offer apartments to new tenants as soon as they become free. Please note that your offer may come at a very short notice.

The demand for housing varies according to different times of the year. It peaks at the beginning of terms, and the apartments that are available then will be rented out quickly. Most years, late spring and the summer season are the times when there are more apartments available compared to the number of applicants. Hoas cannot offer an apartment to every single applicant.

Hoas will consider your current notice period when requested. However, please understand that waiting for a suitable apartment to be free may add to the waiting time.

How will I receive my offer?

The housing offers are made through electronical signature service. The applicant will be sent an email that contains a link to the housing offer in the electronical signature service. The tenancy agreement is signed in the signature service and all required documents are uploaded there as well. Any missing document can be sent to Hoas by email. Once we have received your documents and accepted them, we will send you a confirmation by email.

It is your responsibility to make sure that your contact details in the application are correct and up to date. You must apply with an email address you check regularly and make sure that Hoas is in your safe senders list, in order to avoid our messages being lost in the spam folder.

If you have provided incorrect contact details to Hoas and do not get news of your offer in time or at all, Hoas is under no obligation to offer you another apartment.

How do I accept the apartment offer I received?

Confirming with online banking codes

You can confirm your tenancy agreement by signing it in the electronic service and providing the requested documents to Hoas by the given due date. The electronic service is free of charge.

  1. Log in to the electronic service via the link provided in the Hoas apartment offer email.
  2. Use secure authentication with your online banking codes.
  3. Read the details of the apartment offer and upload the requested documents to the service.
    • A receipt of a paid deposit.
    • Requested study certificates.
  4. Sign the tenancy agreement electronically by pressing the SIGN DOCUMENT button.
    • Tenancy agreements for more than one tenant must be signed by each tenant separately with their own online banking codes.
  5. You will receive an email notification once the documents you uploaded have been delivered to Hoas. The documents are available for download in the electronic service for 60 days after they are uploaded.

Confirming without online banking codes

You can confirm your tenancy agreement by signing it in the electronic service and providing the requested documents to Hoas by the given due date. The electronic service is free of charge.

  1. Log in to the electronic service via the link provided in the Hoas apartment offer email.
    • Please note that when signing agreements involving more than one tenant, the agreement will be given to one tenant at a time to be signed.
  2. Upload the requested documents to the service.
    • A receipt of a paid deposit.
    • Requested study certificates.
    • Copy of passport or EU identity card.
  3. Please read the details of the apartment offer and sign the tenancy agreement.
    • Download the tenancy agreement to your computer, print all the pages, sign it by hand and then scan and upload the pages back into the service.
    • When signing agreements involving more than one tenant, each tenant must log in to the electronic service separately. The tenant who signs in first can upload all the requested documents into the electronic service, after which the second tenant will sign in to the electronic service and send their documents electronically to Hoas.
  4. Finally press SEND DOCUMENT button in order to send the documents to Hoas.
  5. You will receive an email notification once the documents you uploaded have been delivered to Hoas. The documents are available for download in the electronic service for 60 days after they are uploaded.

Study certificates

When confirming Hoas tenancy agreement all students must provide a certificate of attendance/certificate of enrolment (the certificate must not be more than 3 months old).

  • For university students, a transcript of records is also required (a print from the online records is sufficient, as long as it shows your personal details and the courses you have passed as well as the dates and credits earned).
  • For new students, a notification of acceptance is sufficient, if no certificate of attendance is available.
  • For family tenancy agreements, it is enough to provide a certificate for one of the tenants.
  • If you were accepted in the previous year’s admissions, but you have been absent for example due to military service, you must provide a certificate of absence from your school in addition to the letter of admission. This serves as proof that you have confirmed your acceptance, even though you have not yet started your studies.

When is the agreement confirmed?

We will check all your documents after you have submitted them. If everything is in order, we will send you a confirmation of tenancy agreement by email. If you have signed the agreement in the electronical service, you are able to follow a link to the electronical service. In the service you find the signed tenancy agreement, rent payment information and tenant guide. The agreement can be confirmed only if all documents are submitted by the given deadline.

We check you right to occupancy based on the study certificates you have submitted. The housing offer may be cancelled if you are not able to prove your right to occupancy.

The tenancy agreement binds both parties when the applicant has provided all requested documents and Hoas has accepted them. The tenancy agreement cannot be cancelled after it has been confirmed. Any termination of tenancy must be done according to Act on Residential Leases (AHVL 52 §).

The housing offer concerns only the apartment mentioned on the offer. You can either accept or reject the offer – the offer cannot be changed to concern another apartment.

Can the due date be postponed?

If you need more time to confirm the offer, contact our housing services as soon as possible. Please note that it is not always possible to give extra time.

After the specified time, the apartment offer will automatically expire and the apartment will be offered to the next applicant. Your application will also be automatically removed. If you respond to your apartment offer late, it is very likely that the apartment has already been offered to the next applicant. With Hoas’ apartments, the response time is usually short (a few working days), since there are a lot of applicants.

Deposit payment

Rejecting an offer and new offer

You can refuse the apartment offer by cancellation form. You can find the cancellation form from Online services page. If you want your apartment application to stay valid, you must refuse the offer by the given due date. If you do not refuse the offer by the due date, the offer will expire and your application will automatically be removed.

If you have already rejected one offer before rejecting your second one your application will be automatically removed. Please note that with the transfer of right to occupancy application you are entitled to one offer only and it is not possible to keep the application valid after rejecting the offer.

Can I get another apartment offer?

You can only receive a maximum of two apartment offers per application. Hoas will offer apartments primarily to applicants who have not received an offer yet. Hence, it is good to remember when refusing the first offer that getting a second one may take a long time.

At the beginning of terms (August–October and January–February) and with the transfer of right to occupancy application you are entitled to one offer only.

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