Returning the keys
When your tenancy agreement ends, you need to move out and return the keys of the apartment by 9 am on the next business day after the tenancy period ends. If you are moving from one Hoas apartment to another Hoas apartment, you can return the keys at 4 pm latest. You can always return the keys earlier too.
There are two options on how to return the keys:
- Bring the key to the Hoas service center
- Give the key to the new tenant with handing over the keys agreement
Never send the keys by mail or leave the keys at your apartment when you move out.
Following our instructions on how and when to return your keys, you get your deposit easier and faster back. If the keys get lost or you return them late, the lock must be re-pinned and the costs will be charged from you according to our tenant charge sheet.
Return the keys to Hoas service center
You can return the key at the time of your choosing (however latest being at 9 am the next business day after your tenancy period ends). Put the key into a closed envelope and drop it into our key-return box.
Write on the envelope:
- Your name
- The address of the apartment that you are moving out of
- Return date
- Your signature
Drop the letter into the mailbox on the left side of the door to our service center. If the service center is open, you can return the key to the white mailbox inside.
Handing over the keys agreement
You may hand over the keys to a new tenant with a handing over the keys agreement. Completing this agreement requires granting us permission to share your contact information with the new tenant. Select this option on the termination form, or if you have already terminated your tenancy, contact our customer service.
Contact the new tenant in advance to schedule a time for completing the agreement and handing over the keys. Please note that the handing over the keys agreement does not allow for the transfer of a parking space key or parking permit—these must always be returned to our Service Center.
Steps:
- Complete the Handing Over the Keys Agreement (PDF) together with the new tenant.
- Prepare three (3) copies of the agreement—one for you, one for the new tenant, and one for Hoas.
- Once both parties have signed the agreement, hand over the apartment key to the new tenant. If there are multiple parties on the tenancy agreement, signatures from all parties are required.
- Submit the agreement to Hoas immediately. If your tenancy has not yet ended, upload a scanned copy in MyHoas under the handing over the keys agreement section of the forms.
- If submitting the handing over the keys agreement after your tenancy has ended, it cannot be uploaded in MyHoas. Instead, send a scanned copy to our customer service by email or deliver it to the Hoas service center.
- The Handing Over the Keys Agreement must be submitted to Hoas no later than 9 a.m. on the first business day after the tenancy ends. If you are moving from one Hoas apartment to another, submitting the agreement by 4 p.m. is sufficient.
If the Handing Over the Keys Agreement is not submitted on time, the lock may be rekeyed, and the costs will be charged to you according to our tenant charge sheet.
Download the agreement on handing over the keys here:
Return all the keys
Return all keys and permissions related to the apartment, parking, or common areas you have gotten from Hoas at the same time. In addition to the key of the apartment, you might have a key to your room in shared apartment, to the waste collection system, mail box, parking permit, or laundry card and lock. Return all keys, permits and locks along with your apartment key.
If you have keys you have gotten from the tenant committee, such as a club room key, return those directly to the committee.